As organizations strive to integrate their business and IT strategies, eSoul application maintenance services help organizations achieve their business goals and objectives, by providing on-time support and value adding services.

Outsourcing software maintenance and support is a great way to eliminate a cost center and reap the economic advantages of offshore outsourcing. An in-house IT team may focus on more strategic tasks, while the tactical implementation of those tasks can be outsourced offshore. When handled in-house, unexpected, though necessary, maintenance work decreases the effectiveness of management, as these extraordinary maintenance tasks divert IT professionals from their planned tasks.

eSoul engages in several different types of partnerships with our clients to provide a dedicated trouble-shooting team to streamline patches and workarounds, and offer other recommendations for fine-tuning. eSoul employs Service Level Agreements (SLAs) to provide complete 24/7 support at all levels.

eSoul provides the following application maintenance and support services:

• Bug fixing and trouble shooting
• Bug tracking and reporting
• Fine-tuning and improvement to product functionality
• Research and design of new features
• Assistance in deployment and implementation